FAQs
General Questions
Q: What makes Rizvi Leather jackets unique?
A: Rizvi Leather jackets are crafted from premium quality leather and feature unique designs that blend timeless elegance with modern style. Each jacket is meticulously handcrafted to ensure superior craftsmanship and durability.
Q: Where are Rizvi Leather jackets made?
A: Our jackets are made in Karachi, Pakistan, where skilled artisans use traditional techniques combined with modern technology to create high-quality leather garments.
Q: Do you offer custom leather jackets?
A: Yes, we offer customization options for our leather jackets, including personalized monograms and tailored fits. Please contact our customer service team for more details.
Q: Is bulk purchasing available?
A: Yes, we offer bulk purchasing options. Please contact our customer service team at rizvileather@gmail.com for more information and pricing.
Q: Do you manufacture your own leather?
A: Yes, we manufacture our own leather to ensure the highest quality and sustainability standards for our products.
Ordering and Payment
Q: How do I place an order?
A: You can place an order directly through our website. Simply select your preferred jacket, choose the size and color, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods. Please check our website for the full list of accepted payment options.
Q: Can I change or cancel my order after it has been placed?
A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we offer worldwide shipping. Shipping costs and delivery times vary depending on the destination. You can find more information on our shipping policy page.
Q: How long does it take to receive my order?
A: Delivery times depend on your location and the shipping method selected. Typically, orders are processed within 1-3 business days and shipping takes between 10-15 business days. Please refer to our shipping policy for more detailed information.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders.
Q: Will I have to pay customs duties or taxes on my order?
A: No, Rizvi Leather will cover all customs duties and taxes for international orders. You can enjoy a hassle-free shopping experience with no hidden costs.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 7 day return policy for unworn and undamaged items. If you are not satisfied with your purchase, please contact our customer service team to initiate a return. Please refer to our return policy for more details.
Q: How do I return or exchange an item?
A: To return or exchange an item, please contact our customer service team with your order number and reason for the return or exchange. We will provide you with instructions on how to proceed.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase.
Product Care
Q: How should I care for my leather jacket?
A: To maintain the quality of your leather jacket, avoid exposure to direct sunlight and moisture. Use a leather conditioner regularly and store the jacket in a cool, dry place. For more detailed care instructions, please visit our leather care guide on the website.
Q: Can I clean my leather jacket at home?
A: While minor spots can be cleaned with a damp cloth, we recommend professional cleaning for any significant stains or general maintenance to ensure the longevity of your jacket.
Contact Us
Q: How can I contact Rizvi Leather customer service?
A: You can reach our customer service team via email at rizvileather@gmail.com. You can also contact us through our UK WhatsApp number at +44 7547425206. Our team is available 24/7